We have a new support site! Stay updated with announcements, learn more about how to use the system to fit your needs, get technical support that you can check up on, and submit feature requests at support.globaledit.com or by emailing us at support@globaledit.com 

Peruse the knowledge base, share question and comments with the community, and check your existing requests by signing up as a user in our support center.

If you can't find what you are looking for, you can submit a request and we will get back to you as soon as possible. You can do this by visiting support.globaledit.com and clicking 'Submit Request' at the top of the page. If you have already communicated with our support staff, you are already registered. By creating a login and password, you can login to our support site to check your existing requests.

When submitting a request, please be sure to include as much information as possible. This will greatly help to expedite our ability to answer your questions and solve any problems. Once you've submitted your request, we will send you a welcome email asking you to verify your email address and sign up with a password so that you can continue to visit the site and check on your requests. We've made submitting requests fast and easy so you can be on your way in no time. 

Likewise, you can always send us an email at support@globaledit.com and we will be with you shortly.

We're looking for a few awesome people to join the Industrial Color software team. Check out our current openings below:

Account Manager

Business Development Director

SQL Server Database Developer / DBA

Software Operations Engineer

Industrial Color is a leading creative production company that provides high-end technology & services for the world's top retailers, entertainment companies, and photo producers. Our software products include GLOBALedit (www.globaledit.com), a sophisticated online photo management platform that companies like Victoria's Secret, Warner Bros., and Showtime use to collaborate and manage their photo workflow, and FileSociety (www.filesociety.com), an online tool for managing high-speed file transfer used by many of the world's leading production groups.

At Industrial Color, we work in a very dynamic and open environment where creative thinking and collaboration is encourage in order to solve difficult problems and make a direct impact on our products and users. Industrial Color has 80 employees and is headquartered in a beautiful 30,000 square foot Tribeca loft space in New York and offices in Los Angeles, Miami, and studios in Williamsburg, Brooklyn.

We are looking for an Account Manager to handle direct client communication and support our software products.

Responsibilities:

• Serve as primary business contact for select client accounts to provide quality customer service and technical support
• Handle ongoing production, account, and product support responsibilities
• Manage client relationships to maintain and encourage new and repeat business opportunities
• Work with Account, Product, and Software Development groups to ensure quality and growth of software products

Experience:

• 2 years in account management in the creative production or technology industry
• Demonstrated ability to grasp complex problems and quickly consider solutions
• Excellent written and verbal communication skills
• Strong foundation and passion for technology and creative production (specifically photo and video)
• Bachelor's degree (or equivalent) in Communications, Fine Art / Photography / Design, or related field
  

Contact:

Irene Yoo
iyoo@industrialcolor.com

Please indicate "Industrial Color Account Manager" in subject line and paste your cover letter into the body of your email. 

Industrial Color is a leading creative production company that provides high-end technology & services for the world's top retailers, entertainment companies, and photo producers. Our software products include GLOBALedit (www.globaledit.com), a sophisticated online photo management platform that companies like Victoria's Secret, Warner Bros., and Showtime use to collaborate and manage their photo workflow, and FileSociety (www.filesociety.com), an online tool for managing high-speed file transfer used by many of the world's leading production groups.

At Industrial Color, we work in a very dynamic and open environment where creative thinking and collaboration is encourage in order to solve difficult problems and make a direct impact on our products and users. Industrial Color has 80 employees and is headquartered in a beautiful 30,000 square foot Tribeca loft space in New York and offices in Los Angeles, Miami, and studios in Williamsburg, Brooklyn.

We are looking for a Business Development Director to oversee and execute all software revenue generation and customer service activities as we continue to expand our market footprint.

Responsibilities:

• Create and execute upon quarterly and yearly sales execution plans
• Build and maintain sales pipeline to meet and/or exceed sales quota
• Engage in daily sales activity, cold / warm / follow-up calls, social networking, customer meetings, product demos, Q&A, and contract negotiation to closure and implementation
• Collaborate with and deliver customer feedback to Marketing, Product, and Software Development groups
• Evangelize brand to continue to build mindshare in support of revenue growth goals
• Attend industry functions as necessary to expand customer network
• Hire and appropriately manage sales professionals to achieve company goals

Experience:

• 7 years successful sales and sales management responsibility for a technology or software company
• Track record of achieving sales quota at a startup or mid-market software organization
• Bachelor's degree in related field

Notes:

• Job location is in New York
• Travel is expected and required
• Aggressive compensation for the right candidate
• Experience selling software into both enterprise, creative, and IT teams
• Passion for photography

Contact:

Steve Kalalian
steve@industrialcolor.com

GLOBALedit is proud to be a part of Henry Stewart's DAM Conference 2012 New York. This year the conference is taking place at the Hilton New York on May 10th and 11th. Stop by booth #23 to experience the latest touch software on the Microsoft Surface table. We will also be doing live GLOBALedit demos on the newly released Version 4 software on both the iPad application and the traditional web-based platform. GLOBALedit will be participating in the following presentations:

• How the iPad has changed our DAM Consumption - The Next Chapter
• Handling 'Work in Progress' - how creative teams can use DAM
• Why DAM Doesn't Work for Creatives

Visit the GLOBALedit website for more information about our platform.

All DAM attendees are invited to attend the DAM NYC Party hosted at Industrial Color (22 stories above Manhattan for best views of New York City)! RSVP to DAM2012@industrialcolor.com today.

For more information about CC52: The Exhibition, please visit cc52.tumblr.com.

 Industrial Color has released an update for the GLOBALedit App for iPad, available at the Apple iTunes store.

What's new in version 1.0.11:

• Downloading large galleries is faster
• Added support for the new iPad's Retina display
• Added new support site link
• Added support to copy filename by tapping and holding on the image
• Improved performance and stability
• Fixed various bugs

Download the update from your iPad or the App store, and visit our support site for more information. Let us know your feedback and comments at support.globaledit.com.

In the new version of GLOBALedit you can make ratings on multiple images. Use the shift or command key to select multiple images or select all by using (command + A on Mac), then click your desired rating from the top toolbar. By selecting two or more images, a 'Select All' button will  appear next to the number of items selected for you to select all on a Windows machine.

Likewise, you can multi-un-select asset ratings by doing the same thing. Making edits just got a little bit easier. Visit our GLOBALedit Support Center for more workflow tips and information.

We made downloading a whole lot easier by putting it in GLOBALedit's main window. Once you select 'Download' you will see a list of available assets for you to download. 

Here you can choose which file to download by clicking the download icon.

You can also select an image, click the 'Options Icon' in the top right of the preview window, and select download.

Or, select the 'Options Icon' directly on the image in Grid or List view and choose download.

In order to download multiple images you will need to first add the images to a Lightbox and then select 'Download All'. To read more about downloading images, please visit our brand new support site for more information.

This past weekend we launched the new GLOBALedit version 4. Everything went smoothly and we are up and running. We also put up a new Support Site where you can search the knowledge base or submit a ticket with a question or issue. Also make sure to follow us on Twitter @GLOBALedit for up to the minute system information and GLOBALedit news!

Enjoy!

We're all geared up for the GLOBALedit version 4 launch tomorrow morning!

The GLOBALedit site will be down tomorrow, Saturday March 31, beginning at 7:30AM EST until about noon EST for this upgrade and routine maintenance.

You can tune into our Twitter page @globaledit to keep updated on the most up-to-date system news and status.

In the meantime, make sure to upgrade your GLOBALedit App for iPad to ensure compatibility with the new version.

Please contact support@globaledit.com with any issues or questions, and check back in to GLOBALedit to view GLOBALedit version 4 live!

We were in London this past weekend to participate in Comic Relief's amazing Sport Relief 2012. Comic Relief, a major charity based in the UK that "drive[s] positive change through the power of entertainment", produces this biennial campaign to generate massive awareness and funding for a variety of charitable causes by connecting sport, celebrity, family, and physical activity.

On Friday, we were part of the studio audience for the Sport Relief 2012 telethon broadcast on BBC. The program featured major British sport and entertainment stars and generated over £50 million. The funds will be spent by Comic Relief in both the UK and the world's poorest countries.

On Sunday, over one million people in hundreds of venues across the U.K. participated in the Sport Relief Mile, running 1, 3, or 6 miles to raise money through sponsorships. The London event, in which we participated, was hosted in front of the beautiful Buckingham Palace.

Behind the scenes, the Comic Relief photo team used GLOBALedit to upload, edit, and distribute photography to press and media outlets across the U.K.. The team graciously allowed us to film their work in action during the busy production.

Stay tuned for a Comic Relief case study video coming soon! For more information on how GLOBALedit can accelerate your event / production workflow, contact us at info@globaledit.com.

This weekend Industrial Color will be launching version 4 of GLOBALedit. We are incredibly excited to share this new installment with you, which has been over a year in the making. Our culture has always been to solve problems by creating solutions for our clients – to facilitate collaboration with teams and move assets along the production process efficiently. That is what makes GLOBALedit the industry-standard online digital workflow solution.

“We're constantly trying to improve and innovate on what we're offering through our products. When working on the version 4 redesign, we saw a great opportunity to take a step back, review feedback and build the system from the bottom up with the user's perspective at the forefront." – Albert Song, VP of Product and Technology

Here are some things to expect when we launch version 4 this weekend: GLOBALedit will have a new look and feel. When you visit www.globaledit.com you will land on our brand new website and login page.  

We redesigned the user interface, streamlined workflows, and improved application usability. Now you can easily upload, download, view, and edit all in one screen. We built up tools such as Lightboxes, filtering, and search to work better for you. It'll also be easier to rate images by multi-selecting assets. 

What does all this mean for you? Fewer pages to navigates means a more efficient workflow. 

Now you can manage your Jobs and Lightboxes in one screen! You no longer have to manage multiple browser windows and screens. You can do all of your work in one screen now. Choose a Lightbox or Job folder from the left collections panel to view your assets and make ratings. View assets in 1-up, 2-up, grid, or the new list view as seen above.

View a large preview of an image by double-clicking or by pressing ENTER. Use the keyboard arrows or arrows in the bottom right of the screen to scroll through and keyboard shortcuts to make ratings in this mode. Images will be automatically preloaded, making viewing and editing on the web even faster.

Stay tuned for additional updates throughout this week and next as we gear up for the big launch! In the meantime, keep in touch with GLOBALedit news and updates on our Twitter page @GLOBALedit.

In anticipation for the release of GLOBALedit version 4 next weekend, we want to ask all of our iPad users to update their GLOBALedit app for iPad to the latest version before then. You can do this by visiting the App Store App on your iPad and selecting the ‘Updates’ tab at the bottom of your screen.  

Once we release on Saturday, March 31st, the GLOBALedit App for iPad will not work unless you have the latest version.

Clients are using the GLOBALedit App for iPad for talent approvals. It allows you to download your galleries to your iPad and make approvals on the go. If you don’t already have the GLOBALedit App for iPad, you can download it from the App Store here.

GLOBALedit has evolved organically since the release of the 3.0 platform in June 2006, and is used today by a wide range of clients on a daily basis for their work-in progress content and creative production workflow. So where to from here? We wanted to step back and figure out how to make the system even better for our clients and users.

We set out to rethink the user interface, simplify the workflow, and improve the application experience. We wanted users to be able to maximize the tools available to them and streamline their process even further.

For the past 14 months, the GLOBALedit team has been hard at work on the new version of GLOBALedit. We redesigned the front-end with the design expertise of Area17 and rebuilt the back-end of the system to make it more beautiful on the outside and powerful on the inside. This will be a solid foundation from which to grow and continue improving and expanding.

We're really excited about the new look & feel and can't wait to get it in your hands. Industrial Color is proud to announce that GLOBALedit version 4 will launch next Saturday, March 31st. Here's a sneak peek at the new UI.

Next week we'll post what's in store for the new system. Contact us with any questions or to learn more about GLOBALedit version 4.

“We had grown in process. Version 3 was a huge leap from previous versions in terms of flexibility and usability.” – Vyacheslav Maron, Senior Software Developer

The idea behind this new revamped GLOBALedit was to put the tools into the hands of our users. The Job Manager allows clients to upload and manage their own content directly in GLOBALedit. The Asset Rights system gives managers robust controls for regulating usage and access. Increased Lightbox functionality provides all users with nimble yet powerful tools for sharing images to view and download.

We also strove to simplify the production process thru new devices, applications, and formats. Approval Galleries, both online and on the GLOBALedit App for iPad, bring the approval process directly to talent on set and on the go. Dropboxes and GEDi, our desktop uploader, make it even easier for photographers and techs to upload shoots and requested files. We added support for a wide breadth of video and camera formats, so users can apply GLOBALedit tools to all facets of their production workflow.

It's been amazing to see GLOBALedit develop into the system we see today:

Visit the blog again next week to get a sneak peek of the new GLOBALedit, release date announcing soon!

After GLOBALedit's initial launch, both digital production and client interest grew. A need emerged for a more robust system to handle the volume of images being collected daily and the number of users working online around the globe. The second installation of GLOBALedit added key features: Image Editor to preview and edit images, Metadata Editor to tag metadata on the fly, and Talent Approval modules to send and receive kills from actors and publicists. These tools still act as a core part to our users' daily workflow today.

“GLOBALedit changes with the times. It’s a product of evolution.” - Industrial Color Software Engineer, Dan Fusaro

By 2007, clients could see their photo shoots go from set to GLOBALedit, available for their teams to view from anywhere online. The design and layout of version 2 was more user-friendly and specialized for the workflows of creative production users. GLOBALedit was still reliant on managed services at this time, so drives were sent to Industrial Color for upload and online management. 

Dan Fusaro was the first to join Industrial Color as a developer on GLOBALedit, focusing on UI design and image processing.. “Usability, speed, and capacity were major factors for constantly improving GLOBALedit. Developing a cohesive interface has also always been a goal,” shares Dan.

Bringing on Dan would eventually lead to an entire in-house development team to work on growing and developing GLOBALedit full-time. “We went from a HP workstation in a one room office to our current space [the AT&T building in downtown Manhattan] and a state-of-the-art tier-3 data center with backup generators and off-site data recovery,” says President and Founder, Steve Kalalian.

Below are some screens of GLOBALedit version 2:

Once upon a time, we were blue!

Check back next Wednesday to learn more about our continued development into what you see on GLOBALedit today.

In looking forward to the release of GLOBALedit Version 4, we took a look back at the early days of our product, our company, and the industry in general.

This sets the clock back 11 years when digital photography was just starting to become viable for commercial photography. With everyone going digital at once, there was a massive number of images being produced.

"We were all shooting digitally so we wanted to keep the workflow digital. The Internet was a tremendous opportunity to collaborate and work in real time from anywhere. That was the concept behind the first version of GLOBALedit." – Industrial Color President, Steve Kalalian

So in 2003, Steve and the Industrial Color team, along with a few developer friends, sketched out and built the first version of GLOBALedit. It provided image review and approvals from anywhere in the world as well as the ability to quickly download and share images with production teams online.

To this day, GLOBALedit continues to evolve to support the ever-changing needs of professional photo and video production teams. We work to understand how teams work and leverage technology to deliver products and features that streamline the process in an elegant way.

For a blast from the past, check out some screen shots below of the very first version of GLOBALedit.

The original GLOBALedit login page

The first GLOBALedit job tree (check out that old-school Internet Explorer)

Adding notes and rating images. That's Todd Schweikert, VP of Industrial Color!

Check in next Wednesday when we post part 2 of our blog series, where we'll explore GLOBALedit's development as a client and workflow-oriented product.

Since the first version released in 2004, GLOBALedit has become the leading online photo and video management and approval platform for creative teams in the media, retail, publishing, and advertising industries. Numerous organizations rely on GLOBALedit daily for collaboration on their production workflow, sharing assets across the world from the moment of capture to final distribution.

Constant software updates and additions (like the GLOBALedit App for iPad) have allowed the product to grow with our clients, always driving efficiency and technology in response to our users' needs.

For the last fourteen months, the software team at Industrial Color has been hard at work on version 4 of GLOBALedit. We've redesigned our look and feel, rebuilt the underlying architecture, and made things faster, smoother, and more beautiful. In preparation for the upcoming launch, we'll be publishing a blog post series about the history of GLOBALedit and what's it's taken us to get to this point. We'll feature interviews with key players from the team, peep old versions of the software, and preview details about version 4.

We're very excited to introduce the new GLOBALedit very soon. Stay tuned for the first blog post tomorrow, where we'll take it all the way back to the beginning. 

Last night, we faced off against design agency Area17 in an epic ping pong tournament. Fueled by pizza from our favorite pie shop Saluggis and beer, members of Industrial Color and Area17 went head-to-head in a single elimination bracket. 

The final showdown came down to Seiji Ohashi, Industrial Color IT manager, and Kemp Attwood, partner at Area17.

The two were neck and neck right to the end, and after a triple (or quadruple?) overtime Seiji took the crown! He got to take home a nice bottle of Buffalo Trace whiskey as the prize.

Area17 is an interactive design agency located in New York City and Paris who specialized in creating modern interactive systems. Their design work on the upcoming GLOBALedit web application, the GLOBALedit App for iPad, and the GLOBALedit App for Surface has been truly beautiful and inspiring for both us and our clients.

Many thanks for all the hard work and a great game; we look forward to the next round!

Industrial Color has just released a new version of GLOBALedit App for iPad, now available on the iTunes store.

What's New in Version 1.0.9

* Added support for GLOBALedit version 4
* Fixed bugs with error messages when changing email and password
* Fixed iOS 5 compatibility issues

The GLOBALedit App for iPad is a simple and elegant application that enables GLOBALedit users to review, approve, and present images and videos. Creative production teams can manage galleries, comments, and reports using GLOBALedit’s comprehensive tools and share approved content with partners and customers.

Users will need to update their app before the launch of GLOBALedit version 4, coming soon. Download the newest version from iTunes.

To learn more about what GLOBALedit and the GLOBALedit App for iPad can do for your talent and creative approval workflow, contact us at info@globaledit.com.